Privacy Policy

This Privacy Policy explains how Queen Museum handles personal data when you visit queenmuseumhayaisle.click, make enquiries, or use our services. It describes the types of information we collect, the purposes for which we use it, when we may share it, and the choices available to you.

Policy guidance

This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Data We Collect

We may collect identifiers and contact details, account and profile information, correspondence, technical data such as device and browser information, usage data, and business information shared in connection with enquiries, demonstrations, or service delivery. Where relevant to AI software development and implementation work, we may also process project requirements, configuration details, and content submitted for analysis or testing.

The categories collected depend on how the site is used and which features are accessed.

How We Collect Data

We receive data when you submit forms, communicate with us, request information, or otherwise interact with the site. We also collect certain technical and usage information automatically through the operation of the website and related systems. In some cases, we may receive information from clients, partners, or service providers where they are involved in a project or support activity.

Information may come from direct input, automated collection, and business interactions.

Cookies We Use

We may use essential cookies to support core site functions, such as page navigation and security. We may also use analytics cookies to understand how the site is used and to improve performance, and preference cookies to remember selected settings. Where third-party tools are enabled, those providers may place their own cookies subject to their policies.

The site uses a limited set of cookies for operation, measurement, and preference handling.

Cookie Controls

You may manage or block cookies through your browser settings, and some browsers allow you to clear stored cookies at any time. If the site provides a cookie preference tool, you can use it to change non-essential settings. Limiting cookies may affect site performance, saved preferences, or access to certain functions.

Cookie choices can usually be adjusted in the browser or through site settings where available.

Processing purpose

How We Use Data

We process personal data to operate and secure the website, respond to enquiries, manage client and business relationships, deliver requested services, support AI development and implementation work, analyse site performance, maintain records, meet legal and regulatory obligations, and protect against fraud or misuse. We may also use data to improve our services and to manage internal administration.

We use personal data only for operational, administrative, and compliance purposes tied to the site.

Sharing partners

Service Providers and Partners

We may share data with hosting, analytics, security, communications, and professional service providers that support the operation of the website and our business. Where we work with implementation partners or contractors on AI-related projects, they may process project data under contractual obligations and only for the agreed purpose.

Service providers receive only the information needed to perform their assigned functions.

Legal basis

Legal Disclosures

We may share personal data with public authorities, courts, or other parties when we believe disclosure is required to comply with law, enforce our terms, protect our rights, or respond to lawful requests. We may also disclose information to prevent fraud, security incidents, or misuse of the site.

Disclosure may be required where law, court process, or regulatory duties apply.

User Rights

Your Rights

Subject to applicable law, you may ask for access to your personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to some uses of your data where the law gives you that right. If a request cannot be fully actioned, we will explain the reason where permitted.

Available rights depend on the nature of the data and the legal basis for processing.

Requests

How to Make a Request

To protect privacy and security, we may need information to confirm your identity and understand the scope of your request. We will assess requests within a reasonable period and respond in line with applicable legal requirements. If a request is complex or involves third parties, the response may take longer.

Requests are reviewed and handled through a verification process before any disclosure or change is made.

Data Retention

How Long We Keep Data

Retention periods depend on the type of data, the reason it was collected, and any legal, accounting, or operational requirements that apply. When information is no longer needed, we will delete it, anonymise it, or securely archive it where deletion is not immediately appropriate.

We keep information only for as long as it is needed for the relevant purpose or legal obligation.

Policy Updates

Changes to This Policy

When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version will apply from the date it is posted unless a different effective date is stated.

We may revise this notice to reflect legal, technical, or operational changes.